|
Perle Systems Application Note
Municipal government 911 Service
reduces labor costs to service PBX systems
The Scenario - A U.S.
city’s 911 service requiring Internet-based in-band
management for its extensive PBX network.
The Challenge
For organizations managing a large scale PBX (private branch
exchange) telephone system, there is a continuous need for
technicians to monitor changes and perform maintenance. Given
the size and complexity of some networks, the ability to perform
remote maintenance on PBX switches is instrumental in optimizing
resources, speeding maintenance and reducing labor time and
costs.
For 911 operations especially, where uptime can be critical
to an individual’s very survival, the more efficiently
and proactively maintenance of inbound services can be performed,
the better.
While device configuration over a subnet or
network can be performed via modem, the process requires dial-up
to each individual phone system, making it slow and cumbersome
for mission-critical operations. Managing the process over
an IP network on the other hand is much more efficient, faster
and scalable. However, it can be challenging to achieve this
level of access in an environment that utilizes serial-based
switching technology.
A solution that enables operations to access
secure, high speed connectivity to the network, while leveraging
existing serial-based technology is the Perle IOLAN SDS1.
This serial to Ethernet device allows enterprises to facilitate
connectivity at each port of a PBX system to allow maintenance
personnel a secure and easy means to perform remote maintenance.
The Solution
The IOLAN SDS1 is a single port encryption-enabled device
server that was deployed at each PBX system to create secure
links and provide technicians with a single point of access
to multiple telephone systems via the nekwork. This configuration
provided a number of advantages, including:
- Rapid deployment with minimal disruption
to operations
- Investment protection of existing hardware
- No infrastructure or application software changes
The Results
Significantly more responsive technical support and proactive
remote maintenance have allowed for reduced labour costs.
The organization also protected their original PBX equipment
investment by extending its use with the IOLAN SDS1 serial
to Ethernet connectivity.
|
