For any community, a state-of-the-art 911 emergency system is a necessity.
It is especially critical to ensure that all services and applications
are up to speed with the latest technologies.
In 2005, the Sheriff ’s office in a large
USA city went live with a new upgraded emergency response system
to meet escalating technology demands. For example, the system
needed the ability to track calls from cellular phones, among other
technology innovations, that have evolved since the last upgrade
several years ago. In addition, the 911 system needed to allow
for crucial advanced on-screen mapping in order to speed dispatch
processes for emergency teams.
The previous system at the 911 center had multiple
desktop terminals and the 911 feed connected to the network through
a 50-port terminal server. With all of the data running through the
terminal server, this system was slow and cumbersome. The 2005 upgrade
allowed the 911 center to replace the desktop terminals with PCs
with internal NICs (network interface cards). This provided direct
connectivity to the network using CAT6 cabling. While this improved
network efficiency, one challenge remained: the Oracle Database Manager
needed to get the 911 information sent to his back office server
for storage without incurring the cost of replacing the 911 Feed
equipment.
“When someone calls 911, their information is
displayed on a dispatch monitor and used for rapid response deployment.
This vital caller information must also be collected in our database.
That simply wasn’t happening quickly enough for my needs.” the
Oracle Database Manager for the city explains.
He chose Perle’s IOLAN DS1 Device
Server to provide
the serial to Ethernet connectivity between the 911 feed and the
network. “It was completely plug and play. I was able to configure
it with no problems. It was all very easy.”
With the addition of the Perle IOLAN Device
Server,
this city’s emergency system upgrade was successfully completed.
In fact, the database manager has been so pleased with the functionality
and flexibility of the IOLAN DS1 he purchased a second unit, which
has already been configured for deployment as a back up.
|
