How to Request Technical Support
For End Users that would like to access
the Perle Technical Assistance Center (PTAC), the following
conditions apply:
Hardware Products: If the product you require technical support with was purchased
within the last 60 days, Perle offers free 60-day
phone support for registered products. To register
your product for support, please complete the Product
Warranty Registration.
PerleVIEW Software: To receive technical support for your PerleVIEW Device Management System Software, please complete the PerleVIEW Software Registration form.
Upon receipt of your
Product Registration, you may contact PTAC during the following
hours of operations. You may also submit your request to
PTAC with the On-line Support Request Form.
| Regional
Technical Support Number and Hours of Availability* |
| USA, Canada,
Caribbean, Central and South America |
09:00 - 17:00 EST |
+1 905 946 5080 |
| UK, Ireland,
Denmark, Finland, Norway, Sweden, South Africa |
08:00 - 18:00 GMT |
+44 (0) 1908 847140 |
| France, Spain,
Italy, Portugal, Belgium, Luxembourg, Turkey, Greece,
Eastern Europe, Africa, Middle East |
08:00 - 18:00 GMT |
+33 (0)1 3463 0674 |
| Germany, Austria,
Switzerland, Netherlands |
08:00 - 18:00 GMT |
+49 (0) 421 3677 199 |
| Australia,
New Zealand |
09:00 - 17:30 Tokyo |
+81 (0)80 3485 3744 |
| India |
09:00 - 17:30 IST |
+91 (0)95 0007 1183 |
| Japan and rest
of Asia |
09:00 - 17:30 Tokyo |
+81 (0)80 3485 3744 |
*Monday thru Friday excluding holidays
If the product was purchased more
than 60 days ago, you will require a Perle Maintenance Contract. With
a Perle Maintenance Contract, you will receive free telephone
and e-mail technical support. To purchase a Maintenance Contract,
you may contact the Perle
Maintenance Department or your authorized Value
Added Reseller (VAR). Many of the Perle resellers are well
equipped to provide technical support and Perle encourages
end-users to contact their resellers for support.
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