For End Users that would like to access
the Perle Technical Assistance Center (PTAC), the following
Hardware Products: If the product you require technical support with was purchased within the last 60 days, Perle offers free 60-day phone support for registered products. To register your product for support, please complete the Product Warranty Registration.
PerleVIEW Software: To receive technical support for your PerleVIEW Device Management System Software, please complete the PerleVIEW Software Registration form.
Upon receipt of your Product Registration, you may contact PTAC during the following hours of operations. You may also submit your request to PTAC with the On-line Support Request Form.
|Regional Technical Support Number and Hours of Availability*|
|USA, Canada, Caribbean, Central and South America||09:00 - 17:00 EST||+1 905 946 5080|
|UK, Ireland, Denmark, Finland, Norway, Sweden, South Africa||08:00 - 18:00 GMT||+44 (0) 1908 847140|
|France, Spain, Italy, Portugal, Belgium, Luxembourg, Turkey, Greece, Eastern Europe, Africa, Middle East||08:00 - 18:00 GMT||+33 (0)1 3463 0674|
|Germany, Austria, Switzerland, Netherlands||08:00 - 18:00 GMT||+49 (0) 421 3677 199|
|Australia, New Zealand||09:00 - 17:30 Tokyo||+81 (0)80 3485 3744|
|India||09:00 - 17:30 IST||+91 (0)95 0007 1183|
|Japan and rest of Asia||09:00 - 17:30 Tokyo||+81 (0)80 3485 3744|
* Monday thru Friday excluding holidaysIf the product was purchased more than 60 days ago, you will require a Perle Maintenance Contract. With a Perle Maintenance Contract, you will receive free telephone and e-mail technical support. To purchase a Maintenance Contract, you may contact the Perle Maintenance Department or your authorized Value Added Reseller (VAR). Many of the Perle resellers are well equipped to provide technical support and Perle encourages end-users to contact their resellers for support.
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