Online Return to Factory Repair Procedure
Perle Systems Limited found that the "Number One"
repair charge not covered under warranty is due to customers
not loading the latest software available from our web
site. To avoid unnecessary NFF (No Fault Found) charges,
please load the latest software for your product to provide
a possible fix to your problem.
Click here for downloads
For service related issues or for immediate
express replacement options and upgrades, please
contact Perle Service Sales
If you suspect that your Perle product is faulty,
please follow the procedure outlined below.
- If you have a maintenance contract do not
use this form, please contact PTAC
- Consult The Perle Limited Lifetime
Warranty. Or this form can also be used for non-warranty
repairs which will be chargeable.
- Complete the form below and send it
to Perle by activating the submit button at the bottom of
- Perle logistics issues an RMA number and
address of a repair depot within 48 hours. If you have questions,
- When shipping, clearly label all returned
goods with the RMA number assigned to you and return to
the specified repair depot. Please ship via a traceable
carrier (UPS, TNT, FedEX, Airborne, etc) to ensure your
package does not get lost in transit.
- Please allow 30 calendar days for repairs
of your RMA plus applicable time for shipping to and from
the repair depot.
- Customer is responsible for all shipment
costs, clearance charges, associated duties and taxes both
to and from the designated repair center. Please supply
your preferred courier name and account information in the
boxes provided below.