Maintenance Options
To deliver worry free operation and minimize the costs
associated with the downtime of mission critical applications, Perle
offers a variety of maintenance levels to suit the unique requirements
of every user. Perle Maintenance Contract Options: Express Replacement,
On-Site 5 x 8 and On-Site 7 x 24, availability will vary by country
and region.
For a complete listing of product and available services
by region, please review Maintenance Contract Options:
Purchase a Maintenance Contract
For new Perle products (within 7 days of purchase date,) end users
can purchase any Maintenance Contract from Perle's
Value Added Resellers (VARs) or Authorized
Distributors. Products requiring service without a maintenance
contract will incur a surcharge.
To renew a maintenance contract or to purchase a contact
for used Perle products, please contact the Perle maintenance
department.
|
To request
maintenance service with a valid maintenance contract,
please contact your regional technical center as listed
below.
*Please NOTE: a minimum
$1,000 US surcharge will apply for each product requiring
service not covered under a valid maintenance contract. |
| Region |
*Contract Type |
Technical Support |
| USA, Canada, |
Express Replacement/On-site
5x8
|
+1 905-946-5065
on-line support form |
| USA, Canada, |
On-site 7x24 |
+1 905-946-5067
on-line support form |
| UK, Ireland, Denmark, Finland, Sweden |
Express Replacement |
+44 (0) 1908 847140
on-line support form |
| Germany, Austria, Netherlands |
Express Replacement |
+49 (0) 421 3677 199
on-line support form |
| All other EU member countries |
Express Replacement |
+33 1 34 63 0674
on-line support form |
| Japan |
On-site 5x8 |
+81 (0) 80 3485 3744
on-line support form |
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