Privacy Policy and Cookie Policy
This privacy and cookie policy has been updated and is effective 25 May 2018.
We collect personal information for a variety of reasons, such as processing your order, answering questions about our products and services, or in connection with a job application. Any and all information collected will be kept strictly confidential, held with the utmost care. We use the information supplied by you to provide the services you request. We also use the information you provide to inform you of other products or services offered by Perle.
What personal information do we collect from the people that visit our website?
When ordering, registering or requesting information on our site, as appropriate, you may be asked to enter your name, company name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. By completing our online data collection process you are confirming that you have reviewed our Privacy Policy.
Resale or disclosure of information to third parties:
We do not sell, rent, loan, trade, share or lease or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
Data Retention: We will retain your data for as long as it is necessary to fulfill the purposes for which we collected it.
Data Storage: Data maybe stored at locations outside of the EU/EEA. In all instances appropriate measures to secure this data is taken.
Choice/Opt-Out:
Approximately once per month, Perle sends email correspondence to all parties that have provided their email address. Users have the following options for removing their information from our database to not receive future communications or to no longer receive our service.
- Click the ‘Unsubscribe’ link found at the bottom of marketing communication emails received from Perle Systems.
- Fill out the Perle Feedback Form stating ‘Unsubscribe’ in the Comments/Questions box. Be sure to provide your name and email address to ensure the correct removal. You will receive one email confirming the removal of your email address from our database.
- Call the following telephone number: +1-905-475-6070
Correct/Update/Contact:
Users have the following options to change or modify information previously provided. In addition, if you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
- Fill out the Perle Feedback Form
- Call the following telephone number: +1-905-475-6070
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
Credit card transactions are processed through a gateway provider. Credit card information for for online or direct transactions is not stored or processed on our servers.
Cookie Policy: Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. All cookies have expiration dates in them that determine how long they stay in your browser:
- Session cookies - these are temporary cookies that expire (and are automatically erased) whenever you close your browser. For example, we use session cookies to remember pages you have previously visited on the website so that the back button in your browser will function.
- Persistent cookies - these have an expiration date and stay in your browser until they expire, or until you manually delete them. For example, we use persistent cookies to understand how people navigate our website and understand usage patterns so that we can improve the site for our visitors.
A cookie cannot read personal data off your hard disk or read cookie files created by other sites. The only personal information a cookie can contain is information supplied by yourself.
Types of Cookies Used by Perle
Cookies are grouped into the following categories:
Necessary Cookies: Strictly necessary cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided – for example, remembering previous actions (e.g. entered text) when navigating back to a page in the same session. While you can disable cookies at any time in your browser, it is highly recommended that you leave these cookies enabled.
| Name | Provider | Purpose - Necessary | Expiry |
|---|---|---|---|
| epc-ic epc-initiated epc-no-primary-cache epc-primary-disabler |
storeeu.perle.com storeuk.perle.com storeca.perle.com store.perle.com |
Used for page caching purposes while browsing any of the Perle online stores. | 7 days |
| frontend | storeeu.perle.com storeuk.perle.com storeca.perle.com store.perle.com |
Stores information that the user has entered by the user while shopping on any of the Perle online stores and tracks the movements of the user within the website. | 7 days |
| persistent_shopping_cart | storeeu.perle.com storeuk.perle.com storeca.perle.com store.perle.com |
Stores items loaded into a shopping cart on any of the Perle online stores. | 3 days |
| _GPSLSC | storeeu.perle.com storeuk.perle.com storeca.perle.com store.perle.com |
Saves inlined resources to the browser's local storage on the first view of a page, and loads them from local storage on subsequent views rather than sending them (inline) again. _GPSLSC and its value is a list of hashes of the URLs of resources stored in local storage. | 13 months |
| ASPSESSIONIDQUBQRRSC | perle.com | Preserves the visitor's session state across page requests. | Session |
| ASPSESSIONIDCGCSDTDC | help.perle.com | Preserves the visitor's session state across page requests. | Session |
Analytics / Performance: These cookies are used for performance measurement to understand things including how many people visit our websites, how they navigate our sites, and what content is popular. They collect non-personal (aggregate or demographic) data and certain standard information that your browser sends to our website such as; your browser type, search terms and the address of the website from which you arrived at our website. They may also collect information about your Internet Protocol (IP) address and navigation behavior (for example, the pages you view and the links you click on our website). The information collected is only used to better understand and improve the usability, performance, and effectiveness of the website. This information is not personally identifiable, and we make no attempt to link it with the individuals that actually browse the site. Additionally, you can see how Google Analytics (one of our analytics tools) uses cookie information when you use our partners' sites by visiting www.google.com/policies/privacy/partners, or any other URL Google may provide from time to time.
| Name | Provider | Purpose - Analytics / Performance | Expiry |
|---|---|---|---|
| _dc_gtm_ | perle.com | Associated with using Google Tag Manager to load other scripts and code into a page. Without it, other scripts may not function correctly. Used to throttle request rate. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. | Session |
| _gali _gat |
perle.com | Google Universal Analytics: We use Google Analytics to monitor traffic levels, search queries and page visits to this website. We use this information to monitor performance of the website and improve it. We do not gather any personally identifiable information. | Session |
| _gid | perle.com | Google Universal Analytics: We use Google Analytics to monitor traffic levels, search queries and page visits to this website. We use this information to monitor performance of the website and improve it. We do not gather any personally identifiable information. | 1 day |
| gwcc | perle.com | Google Universal Analytics: This cookie give analytics data on call conversions on mobile devices. For example if a customer is clicking a phone number on the contact us page to dial from their mobile device. We cannot use this information to track the caller or personally identify the caller. | 3 months |
| _ga | perle.com | Google Universal Analytics: We use Google Analytics to monitor traffic levels, search queries and page visits to this website. We use this information to monitor performance of the website and improve it. We do not gather any personally identifiable information. | 2 years |
| MR | .bing.com | These web analytics cookies, provided by Microsoft Inc., are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | 6 months |
| MUID | .bing.com | These web analytics cookies, provided by Microsoft Inc., are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | 13 months |
| _uetsid | .perle.com | Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. These web analytics cookies, provided by Microsoft Inc., are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | Session |
| GPS YSC |
.youtube.com | Perle has videos that are posted on the Perle YouTube channel embedded in the website. These cookie tell us if people watch the videos, and for how long. No personally identifiable information is gathered. To control these cookies view Google's privacy policy. | Session |
| PREF | .youtube.com | Perle has videos that are posted on the Perle YouTube channel embedded in the website. These cookie tell us if people watch the videos, and for how long. No personally identifiable information is gathered. To control these cookies view Google's privacy policy. | 8 months |
| VISITOR_INFO1_LIVE | .youtube.com | Perle has videos that are posted on the Perle YouTube channel embedded in the website. These cookie tell us if people watch the videos, and for how long. No personally identifiable information is gathered. To control these cookies view Google's privacy policy. | 6 months |
Functionality: These remember preferences and non-personal information that is intended to make your experience on our websites better for you. For example, a functional cookie is used to enable our Live Chat. We also use a functional cookie to remember your cookie preferences for cookie consent requirements.
| Name | Provider | Purpose - Functionality | Expiry |
|---|---|---|---|
| civicCookieControl | perle.com | We use this cookie to remeber your cookie consent preference setting. | 3 months |
| _pf_session GCLB GoogleAdServingTest |
printfriendly.com | Used by the plugin used for making printer friendly pages and PDF's within the website. To control these cookies please visit https://www.printfriendly.com/privacy | Session |
| printfriendly-font-class | printfriendly.com | Used by the plugin used for printing to remember the selected font. To control these cookies please visit https://www.printfriendly.com/privacy | 1 Year |
| sjSE | perle.com | Functionality related to the Search feature on the website. Allows search results to be adapted to frequent or new customers. This cookie is not being used at the moment. To control these cookies please visit https://www.sajari.com/privacy | Session |
| LPSID- | .perle.com | Used by LivePerson real time messaging platform to recognize the visitor on returning visits. Current active (or last) monitoring session.To control these cookies please visit https://www.liveperson.com/policies/privacy | Session |
| LPVID | .perle.com | Used by LivePerson real time messaging platform. Current active (or last) monitoring session. To control these cookies please visit https://www.liveperson.com/policies/privacy | 2 years |
| LPSessionID | va.v.liveperson.net | Used by LivePerson real time messaging platform. Preserves the visitor's session state across page requests. To control these cookies please visit https://www.liveperson.com/policies/privacy | Session |
| lpTestCookie | lpcdn.lpsnmedia.net | Enables LivePerson real time messaging platform. Used to check if the user's browser supports cookies. To control these cookies please visit https://www.liveperson.com/policies/privacy | Session |
| LPVisitorID | va.v.liveperson.net | Used by LivePerson real time messaging platform to recognize the visitor on returning visits. To control these cookies please visit https://www.liveperson.com/policies/privacy | 1 Year |
| pw%5Ffaq%5Fcomment%5F619 | help.perle.com | Enables comments on knowlegdebase articles | 4 months |
Marketing: These cookies enable us to use Google Remarketing to inform, optimize, and serve Perle online ads across the Internet based on past visits to this website. These cookies record your visit to our website and the content you interact with, and may also be used to manage the number of times that you see a Perle advertisement. This information is not personally identifiable, and we make no attempt to link it with the individuals that actually browse the site. These cookies to not enable ads by any other company.
| Name | Provider | Purpose - Marketing | Expiry |
|---|---|---|---|
| IDE | DoubleClick | DoubleClick is a subsidiary of Google which develops and provides Internet advertising serving services. DoubleClick opt out extension. | 2 years |
| test_cookie | DoubleClick | Tests for cookie setting permissions for Google Remarketing. DoubleClick use cookies to serve adverts on third party websites. The DoubleClick cookie serves relevant ads to potential customers and gathers information about how or if you are interacting with these ads. DoubleClick opt out extension. | Session |
| NID | google.com | Google uses cookies, like the NID cookie, to contribute to the personalization of the ads in Google properties, like Google search. For example, we use them to store your most recent searches, your previous interactions with an advertiser's ads or search results and your visits to an advertiser's website. In this way we can show you personalized ads on Google. To opt out of cookies from Google: https://www.google.com/settings/ads | 3 months |
| 1P_JAR | These cookies are used to gather website statistics, and track conversion rates. Google uses these cookies, based on recent searches and interactions, to customise ads on Google websites. To opt out of cookies from Google: https://www.google.com/settings/ads | 1 month |
Social Sharing: These cookies enable the AddThis plugin so that certain articles on the Perle website can be easily shared to Facebook, Twitter, LinkedIn and other social media websites. To disable this functionality in your browser please visit AddThis opt out.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| di2 loc ouid uid uvc vc xtc |
AddThis | It allows the user to see the updated count of shares regarding different social media, after sharing a page via an AddThis button. | 13 months |
| _pinterest_cm | .pinterest.com | It allows the user share a page on Pinterest via an AddThis button. | 1 Year |
| tfw_exp | .twitter.com | It allows the user share a page on Twitter via an AddThis button. | 1 Day |
| __atuvs | perle.com | Enables the AddThis buttons | Session |
| __atuvs | perle.com | Enables the AddThis buttons | 13 months |
How can I delete or opt-out of cookies?
For some cookies, we have included links to the privacy policies for each individual cookie, giving you the option to allow or block as you choose. When you reference any one of these privacy policies you’ll find more information on the controls available to you, and your rights with respect to the personal information that these third parties access, collect and use about you. Please note that we are not responsible for the content of other external websites.
For other cookies, the following websites provide some useful information on how to disable them, as well as about your rights under current data protection and privacy regulations.
For more information, please go to:
- http://www.youronlinechoices.eu if you are based in the EU; or
- http://www.aboutads.info/choices/ if you are based in the US.
- To opt out of cookies from Google: https://www.google.com/settings/ads
- Visitors can opt out of Google Analytics using this browser add-on.
- If you want to delete or disable other cookies, see: http://www.allaboutcookies.org
- Chrome:
https://support.google.com/chrome/answer/95647 - Microsoft Internet Explorer:
https://support.microsoft.com/en-ca/help/17442/windows-internet-explorer-delete-manage-cookies - Microsoft Edge:
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy - Mozilla Firefox:
http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
Will I be able to access content if I disable cookies?
You can still browse our sites with cookies disabled, although some functions may not work. For example, you may not be able to engage in an anonymous Live Chat session. If you choose not to allow cookies when you first visit our websites and/or subsequently opt out of cookies, then because of the fact we’re unable to recognise you when you come back to the site, you’ll be asked again to set your cookie preferences.
Embedded Web links & Clear Gifs (Web Beacons/Web Bugs):
To gauge the effectiveness of certain communications and marketing campaigns, HTML emails from Perle often use embedded web links and clear gifs (a.k.a. Web Beacons/Web Bugs). Clear gifs are tiny graphics with a unique identifier that are embedded invisibly on HTML pages and are about the size of the period at the end of this sentence. Clear gifs are not stored on a user’s computer hard drive. The clear gifs in our HTML-based emails may let us know which emails have been opened by recipients. The embedded web links are designed to lead you to relevant areas on our websites after redirection through 3rd party servers. The redirection system allows Perle to change the destination URL of these links, if necessary, and may allow Perle to determine whether you have clicked a link in an email.
This information about the email interaction may be connected to your profile in our database. If you do not want Perle to collect this information, do not click links in an email that Perle sends. If you would like to opt-out of these emails, please see “Choice/Opt-out.”
Children’s Privacy:
Perle does not knowingly collect any information from children under the age of 13. If we learn that we have collected information from a child under the age of 13, we will delete that data from our systems.
Changes to this Policy
From time to time, we may make changes to the privacy policy and this cookie policy. This may be in relation to changes in the law, best practice or changes in our services. These changes will be reflected in this statement, so you should check here from time to time.
NOTE: We have links to websites that are not governed by the Perle.com privacy policy. These websites must be contacted directly regarding their privacy policies. The websites not covered by the Perle.com privacy policy can be identified by looking at the root URL address. If it is anything other than Perle.com, Perle.co.jp, PerleSystems.fr, PerleSystems.de, PerleSystems.es or PerleSystems.it, then the site is not covered by our privacy policy.