Online Technical Support


Perle offers you many ways to access our online technical support. Review our document archives or searchable knowledgebase to find answers quickly and clearly.

Knowledgebase
Search the Perle knowledgebase to quickly access a database of articles created by support professionals in response to customer issues.

Downloads
Perle maintains a continuous software and driver development program and aims to support the widest range of software and drivers for its products. Perle customers can download product manuals and most software and utilities for FREE.

Technical Support
If you haven't found the help that you need from the above sources, review the ways in which you can contact our technical support group.


Product Warranty Registration
Perle Systems offers free 60-day phone support to end users who have purchased a new product and have completed the
On-line Registration.

Cabling
Consult Perle's cabling options documentation for detailed information on product cabling specifications.

Warranty
Perle Provides a Limited Lifetime Warranty across major product lines.
To deliver worry free operation and eliminate the cost associated with out of warranty repairs, Perle offers a Lifetime Warranty as a standard feature across all major product lines. This warranty, unique in its class, represents tremendous added value to all resellers and end users of Perle products.

Maintenance Options
A Perle maintenance contract will allow worry-free operation of Perle products plus free telephone and e-mail technical support.

RMA Request (Return to Factory)
If you suspect that your Perle product is faulty, and wish to return it for repair, please follow our RMA procedures.