How to Request Technical Support

For End Users that would like to access the Perle Technical Assistance Center (PTAC), the following conditions apply:

Hardware Products: If the product you require technical support with was purchased within the last 60 days, Perle offers free 60-day phone support for registered products. To register your product for support, please complete the Product Warranty Registration.

PerleVIEW Software: To receive technical support for your PerleVIEW Device Management System Software, please complete the PerleVIEW Software Registration form.

Upon receipt of your Product Registration, you may contact PTAC during the following hours of operations. You may also submit your request to PTAC with the On-line Support Request Form.

Regional Technical Support Number and Hours of Availability*
USA, Canada, Caribbean, Central and South America 09:00 - 17:00 EST +1 905 946 5080
UK, Ireland, Denmark, Finland, Norway, Sweden, South Africa 09:00 - 17:00 GMT +44 (0) 1908 847140
France, Spain, Italy, Portugal, Belgium, Luxembourg,
Turkey, Greece, Eastern Europe, Africa, Middle East		 09:00 - 17:00 CET +33(0)1 86 26 55 90
Germany, Austria, Switzerland, Netherlands 09:00 - 17:00 CET +49 (0) 421 3677 199
Australia, New Zealand 09:00 - 17:30 Tokyo +81 (0)80 3485 3744
India 09:00 - 17:30 IST +91 (0)95 0007 1183
Japan and rest of Asia 09:00 - 17:30 Tokyo +81 80 3485 3744

* Monday thru Friday excluding holidays

If the product was purchased more than 60 days ago, you will require a Perle Maintenance Contract. With a Perle Maintenance Contract, you will receive free telephone and e-mail technical support. To purchase a Maintenance Contract, you may contact the Perle Maintenance Department or your authorized Value Added Reseller (VAR). Many of the Perle resellers are well equipped to provide technical support and Perle encourages end-users to contact their resellers for support.

Please ensure you have either the registered 60 day warranty support, PerleVIEW support contract
or a valid maintenance contract before filling in this support request form.

* Required Fields
Perle respects your privacy and is committed to protecting it. We do not rent, sell, loan or trade this information. We will abide by the policies laid out in our Privacy Policy when receiving and responding to requests made through this form.

The serial number entered could not be validated. Please check serial number has to be entered exactly as it appears on the serial number plate. If you believe the serial number is correct, check the following box to bypass validation. Note that checking this box, will result in this request being processed manually and will delay the response from Perle.
Bypass validation
Back to top