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PDFHow to Request Technical Support
For End Users that would like to access
the Perle Technical Assistance Center (PTAC), the following
conditions apply:
Hardware Products: If the product you require technical support with was purchased
within the last 60 days, Perle offers free 60-day
phone support for registered products. To register
your product for support, please complete the Product
Warranty Registration.
PerleVIEW Software: To receive technical support for your PerleVIEW Device Management System Software, please complete the PerleVIEW Software Registration form.
Upon receipt of your Product Registration, you may contact PTAC during the following hours of operations. You may also submit your request to PTAC with the On-line Support Request Form.
| Regional Technical Support Number and Hours of Availability* | ||
|---|---|---|
| USA, Canada, Caribbean, Central and South America | 09:00 - 17:00 EST | +1 905 946 5080 |
| UK, Ireland, Denmark, Finland, Norway, Sweden, South Africa | 09:00 - 17:00 GMT | +44 (0)1280 825540 |
| France, Spain, Italy, Portugal, Belgium, Luxembourg, Turkey, Greece, Eastern Europe, Africa, Middle East |
09:00 - 17:00 CET | +33(0)1 86 26 55 90 |
| Germany, Austria, Switzerland, Netherlands | 09:00 - 17:00 CET | +49 (0) 421 3677 199 |
| Singapore, Australia, New Zealand, India, Japan and rest of Asia | 09:00 - 17:00 SGT | +65 31 63 09 31 |
* Monday thru Friday excluding holidays
If the product was purchased more
than 60 days ago, you will require a Perle Maintenance Contract. With
a Perle Maintenance Contract, you will receive free telephone
and e-mail technical support. To purchase a Maintenance Contract,
you may contact the Perle
Maintenance Department or your authorized Value
Added Reseller (VAR). Many of the Perle resellers are well
equipped to provide technical support and Perle encourages
end-users to contact their resellers for support.
Please ensure
you have either the registered 60 day warranty support, PerleVIEW support contract
or a valid maintenance contract before filling in
this support request form.
* Required Fields
Perle respects your privacy and is committed to protecting it. We do not rent, sell, loan or trade this information. We will abide by the policies laid out in our Privacy Policy when receiving and responding to requests made through this form.
