Contact Technical Support
To request help during the installation process, or report a product usability or security concern, please follow these steps:
Step 1: Register your product
Step 2: Check your email
You will receive email confirmation of your product registration along with a contract number.
Step 3: Contact the Perle Technical Assistance Center (PTAC)
You may telephone PTAC during the following hours of operation. Or, You may also submit your request using the Support Request Form below.
| Regional Technical Support Number and Hours of Availability - Monday thru Friday excluding holidays | ||
|---|---|---|
| USA, Canada, Caribbean, Central and South America | 09:00 - 17:00 EST | +1 905-946-5080 |
| UK, Ireland, Denmark, Finland, Norway, Sweden, South Africa | 09:00 - 17:00 GMT | +44 1280 825540 |
| France, Spain, Italy, Portugal, Belgium, Luxembourg, Turkey, Greece, Eastern Europe, Africa, Middle East |
09:00 - 17:00 CET | +33 1 86 26 55 90 |
| Germany, Austria, Switzerland, Netherlands | 09:00 - 17:00 CET | +49 421 3677 199 |
| Singapore, Australia, New Zealand, India, Japan and rest of Asia | 09:00 - 17:00 SGT | +65 6721 9698 |
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