Contact Technical Support

To request help during the installation process, or report a product usability or security concern, please follow these steps:

Step 1: Register your product

Step 2: Check your email

You will receive email confirmation of your product registration along with a contract number.

Step 3: Contact the Perle Technical Assistance Center (PTAC)

You may telephone PTAC during the following hours of operation. Or, You may also submit your request using the Support Request Form below.

Regional Technical Support Number and Hours of Availability - Monday thru Friday excluding holidays
USA, Canada, Caribbean, Central and South America 09:00 - 17:00 EST +1 905-946-5080
UK, Ireland, Denmark, Finland, Norway, Sweden, South Africa 09:00 - 17:00 GMT +44 1280 825540
France, Spain, Italy, Portugal, Belgium, Luxembourg,
Turkey, Greece, Eastern Europe, Africa, Middle East
09:00 - 17:00 CET +33 1 86 26 55 90
Germany, Austria, Switzerland, Netherlands 09:00 - 17:00 CET +49 421 3677 199
Singapore, Australia, New Zealand, India, Japan and rest of Asia 09:00 - 17:00 SGT +65 6721 9698

* Required Fields
Perle respects your privacy and is committed to protecting it. We do not rent, sell, loan or trade this information. We will abide by the policies laid out in our Privacy Policy when receiving and responding to requests made through this form.

The serial number entered could not be validated. Please check serial number has to be entered exactly as it appears on the serial number plate. If you believe the serial number is correct, check the following box to bypass validation. Note that checking this box, will result in this request being processed manually and will delay the response from Perle.
Bypass validation