Contact Technical Support
To request help during the installation process, or report a product usability or security concern, please follow these steps:
Step 1: Register your product
Step 2: Check your email
You will receive email confirmation of your product registration along with a contract number.
Step 3: Contact the Perle Technical Assistance Center (PTAC)
You may telephone PTAC during the following hours of operation. Or, You may also submit your request using the Support Request Form below.
Regional Technical Support Number and Hours of Availability - Monday thru Friday excluding holidays | ||
---|---|---|
USA, Canada, Caribbean, Central and South America | 09:00 - 17:00 EST | +1 905-946-5080 |
UK, Ireland, Denmark, Finland, Norway, Sweden, South Africa | 09:00 - 17:00 GMT | +44 1280 825540 |
France, Spain, Italy, Portugal, Belgium, Luxembourg, Turkey, Greece, Eastern Europe, Africa, Middle East |
09:00 - 17:00 CET | +33 1 86 26 55 90 |
Germany, Austria, Switzerland, Netherlands | 09:00 - 17:00 CET | +49 421 3677 199 |
Singapore, Australia, New Zealand, India, Japan and rest of Asia | 09:00 - 17:00 SGT | +65 6721 9698 |
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