Global Crossing will upgrade its customer service initiatives to support World IPv6 Day.
By Donna Donnowitz June 1, 2011
One of the greatest roadblocks toward IPv6 deployment is companies being afraid of consumers experiencing performance problems when using IPv6 equipment. If a consumer has a poorly configured IPv6 setup and tries to access an IPv6-enabled site, he or she will still experience performance issues regardless of what the company hosting the site does.
As a result, many organizations are reticent to adopt IPv6, because they do not want to deal with the customer service challenges associated with consumers deploying the technology for the first time. To a certain extent, overcoming such problems is the purpose of World IPv6 Day. Therefore, Global Crossing plans to increase its technical support offerings during the event to help customers manage their IPv6 connection and address any issues that consumers are experiencing.
Global Crossing has already turned on its IPv6 channel and will use a backbone featuring dual-stack technology to support transmissions. During the day, anybody who visits the Global Crossing website and experiences performance or other technical issues can contact the company to request assistance with IPv6 configuration. The organization is also using social media and other online channels to support consumers during the event.
"We felt it was important to participate in World IPv6 Day because IPv6-only networking is imminent and it's imperative that users begin planning now," said Anthony Christie, chief technology and information officer for Global Crossing. "By providing multiple ways to communicate with us that day, we're underscoring our commitment not only to integrate new technologies into current network environments but to consistently enhance our overall customer experience."
Christie said businesses should seriously consider making an investment in dual-stack networking technologies because such establishments will be able to handle native IPv4 and IPv6 transmissions. This will help organizations prepare for the future of IPv6 while still giving consumers using IPv4 access to websites.
While Christie makes the move to IPv6 seem urgent, many organizations are not taking the same approach. According to a recent Campus Technology report, many companies in the United States recognize that they have plenty of IPv4 addresses remaining. Therefore, they are not moving quickly to deploy native IPv6 infrastructure. Instead, they are emphasizing the ability to accept IPv6 transmissions because other parts of the world are moving toward the standard more quickly.