Perle Limited Lifetime Warranty based on your country of purchase
THIS DOCUMENT COMPRISES A LIMITED LIFETIME WARRANTY OFFERED ONLY TO ORIGINAL PURCHASERS OF NEW PERLE PRODUCTS WITHIN THE UNITED KINGDOM. IF YOU ARE NOT AN ORIGINAL PURCHASER, YOU ARE NOT ELIGIBLE TO ACCEPT THIS OFFER OF LIMITED LIFETIME WARRANTY.
Limited Lifetime Warranty
Subject to the Schedule set out below and acceptance of this warranty by the original purchaser of the product ("Original Purchaser") as provided below, Perle products carry a limited lifetime parts and labour warranty, that is, Perle warrants to the Original Purchaser of each new product that the product will be free from defective materials and workmanship for its serviceable lifetime as defined below.
The Original Purchaser's sole remedy for any such defect shall be repair or replacement, at Perle's discretion and at Perle's cost, of any unit of Perle's manufacture which, under normal installation, use and service, exhibits such defect: provided that the unit is delivered to us or Perle's authorized service centre in the same condition as when Perle or its agent provided an RMA (Return Material Authorisation) , with all transportation charges prepaid by the Original Purchaser, within the serviceable lifetime of the product and provided that such examination discloses, in Perle's absolute opinion, that it is defective and provided further that this warranty has not been rendered void.
The lifetime is the serviceable life of the product. This is defined as the period which is the longer of (a) the period during which spare parts (components) are available for the repair of the product or (b) two years from the date of manufacture of the product. Should the product prove to be irreparable within the serviceable life of the product, Perle reserves the right to substitute an equivalent product.
Should Perle replace the product or substitute an equivalent product, this warranty shall apply for the serviceable lifetime of the replaced or substituted product. This is defined as the period which is the longer of (a) the period during which spare parts (components) are available for the repair of the replaced or substituted product or (b) two years from the date of manufacture of the replaced or substituted product.
This warranty does not extend to, and will be void in respect of, any products which have been subjected to misuse, neglect, accident, fire, flood, physical damage, incorrect wiring not of our doing, improper installation or testing, unauthorised modification, use in violation of instructions furnished by us or repair by an unauthorised third party.
This warranty will be void if the products, serial number or other identification marks have been defaced, damaged or removed.
This warranty does not extend to the types of failures and repairs set out in Part 1 of the Schedule set out below.
The Original Purchaser's rights under this warranty are as expressly provided above. Perle shall not be liable for any losses, costs, expenses or damages whatsoever, other than the repair and/or replacement of the product as provided above, including any loss of profits or other damages resulting directly or indirectly from the failure or defect of the product, save for any liabilities which cannot be disclaimed or limited by law, including liability for death or personal injury resulting from negligence, or liability for death or personal injury or non-commercial property loss or damage resulting from a defective product. The contract formed upon acceptance of this warranty is not a contract for the sale of goods to which the Sale of Goods Act 1979 (U.K.) (or any successor legislation) applies. Your statutory rights are not affected by this warranty or its exclusions.
Product returned to Perle must be pre-authorised by Perle, or an agent authorised by Perle for that purpose, who will provide the Original Purchaser with an RMA (Return Material Authorisation) number which must be marked on the outside of the package and sent prepaid, insured and packaged for safe shipment by the Original Purchaser.
If Perle determines, after receiving the product, that the product is not covered by this warranty, then the cost of repair (if Perle determines to repair the product) at our then current rate and all transportation costs (including the costs of returning the product to the Original Purchaser) will be paid by the Original Purchaser.
5. Accepting this warranty.
This document accompanies registration information providing details for registration by phone, fax or on-line on the Perle internet site: www.perle.com. By clicking "x" on the on-line registration screen in the box marked "Acceptance of Warranty" the Original Purchaser acknowledges and agrees that Original Purchaser shall have accepted this warranty.
Limited Lifetime Warranty Schedule
Part 1 details what is deemed outside of warranty cover.
Part 2 explains the possible causes and recommended precautions to take to avoid such failures.
The following are deemed to be outside of the Limited Lifetime Warranty cover and are therefore treated as chargeable repairs.
- Multiple Port Failure
- Multiple LAN Port Failure
- Track Damage
- Non-Perle Repair Damage
- Other Damage
- No Fault Found
Multiple Port Failure
This is where more than one port has been damaged. Possible causes are listed below:
- Plugging a defective peripheral into the port
- Plugging a live peripheral into the port
- Plugging a defective data cable into the port
- An external high voltage being applied - mains surge/lightning strike
- Always switch the peripheral off before connection or disconnection to the port
- Never run a product with any port failures, this can in time destroy the unit
Multiple LAN Port Failure
This is where both thick, thin or UTP LAN ports are defective. Possible causes are listed below:
- A high voltage being applied to the LAN cable
Track damage can seriously affect functionality and may result in total breakdown of the product. Possible causes are listed below:
- By not taking care when installing / removing a board from a system
- A high voltage being applied to the unit or power supply
Non-Perle Repair Damage
This is where a product has been repaired by an unauthorised third party or where non-approved or incorrect components have been fitted.
Other damage covers problems which are not detailed elsewhere in this document. Possible causes are listed below:
- Fluid which contaminates the unit whether by accidental spillage or otherwise
- Fire or corrosion ° Mechanical damage, i.e. physical damage to casing or connectors
No Fault Found
No fault found covers any product tested that is found to be not faulty and will be subject to a handling charge.
In an effort to improve the quality of our products, repairs may have upgrades applied that improve the reliability of the product. All other upgrades such as enhanced features will be chargeable at the applicable rate.