Perle Limited Lifetime Warranty based on your country of purchase
Limited Lifetime Warranty
United States and Canada
This Limited Warranty applies to Perle products purchased in the United States and Canada
Limited Lifetime Warranty Policy
Limited Warranty. Subject to the schedules set forth below, Perle products carry a limited lifetime parts and labor warranty, that is, Perle warrants to the original purchaser of each new product that the product will be free from defective materials and workmanship. Purchaser's sole remedy for any such defect shall be repair or replacement, at our discretion, of any unit of our manufacture, which under normal installation, use and service, exhibits such defect: provided that the unit is delivered to us or our authorized service center in the same condition as originally provided for our examination, with all transportation charges prepaid, within the serviceable lifetime of the product for which it was purchased by its original purchaser and provided that such examination discloses, in our judgement, that it is thus defective.
The lifetime is the serviceable life of the product. This is defined as the period during which spare parts (components) are available or for a minimum of two years from the date of manufacture, whichever is the longer. Should the product prove to be irreparable, Perle reserves the right to substitute an equivalent product.
This warranty does not extend to any products which have been subjected to misuse, neglect, accident, fire, flood, physical damage, incorrect wiring not of our doing, improper installation or testing, unauthorized modification, use in violation of instructions furnished by us or repair by an unauthorized third party.
This warranty will be void if the products, serial number or other identification marks have been defaced, damaged or removed.
EXCEPT AS EXPRESSLY SPECIFIED, THE PRODUCTS ARE PROVIDED "AS IS". WE MAKE NO REPRESENTATION OR WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OF TECHNOLOGICAL VALUE AND SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE, INABILITY TO USE, OR FAILURE OF ANY OF OUR PRODUCTS OR FOR DIRECT DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE APPLICABLE PRODUCT.
Your statutory rights are not affected by this warranty.
Product returned to Perle must be pre-authorized by Perle with an RMA (Return Material Authorisation) number marked on the outside of the package and sent prepaid, insured and packaged for safe shipment.
If we determine that the product is not covered by the warranty, then the cost of repair at our then current rate and all transportation costs will be paid by you.
Limited Lifetime Warranty Schedules
Part 1 details what is deemed outside of warranty cover.
Part 2 explains the possible causes and recommended precautions to take to avoid such failures.
The following are deemed to be outside of the Limited Lifetime Warranty cover and are therefore treated as chargeable repairs.
- Multiple Port Failure
- Multiple LAN Port Failure
- Track Damage
- Non Perle Repair Damage
- Other Damage
- No Fault Found
Multiple Port Failure
This is where more than one port has been damaged. Possible causes are listed below:
- Plugging a defective peripheral into the port
- Plugging a live peripheral into the port
- Plugging a defective data cable into the port
- An external high voltage being applied - mains surge/lightning strike
- Always switch the peripheral off before connection or disconnection to the port
- Never run a product with any port failures, this can in time destroy the unit
Multiple LAN Port Failure
This is where both thick, thin or UTP LAN ports are defective. Possible caused are listed below:
- A high voltage being applied to the LAN cable
Track damage can seriously affect functionality and may result in total breakdown of the product. Possible causes are listed below:
- By not taking care when installing / removing a board from a system
- A high voltage being applied to the unit or power supply
Non-Perle Repair Damage
This is where a product has been repaired by an unauthorized third party or where non-approved or incorrect components have been fitted.
Other damage covers problems which are not detailed elsewhere in this document. Possible causes are listed below:
- Fluid which contaminates the unit whether by accidental spillage or otherwise
- Fire or corrosion
- Mechanical damage, i.e. physical damage to casing or connectors
No Fault Found
No fault found covers any product tested that is found to be not faulty and will be subject to a handling charge.
In an effort to improve the quality of our products, repairs may have upgrades applied that improve the reliability of the product. All other upgrades such as enhanced features will be chargeable at the applicable rate.