The telecommunications industry require new and more cost-effective ways of managing networks, technical expertise, space, and other resources.
Telephone and data networks have to provide 100
percent availability for customers making calls or accessing the
internet. All this is made possible by a range of networking equipment
ranging from ATM switches in major hubs to DSLAMS for internet access
in telephone exchanges. If these key components fail, revenue
may be lost and customer satisfaction affected.
Telecommunications equipment is often installed in lights-out data centres, distant POP sites, co-location facilities and other sites. As a result, gaining access for re-boots, configuration changes or diagnostics may be a costly exercise. And remote in-band SNMP management systems may not provide an effective solution.
Perle technology enables network administrators to access the serial ports on telecommunications equipment whatever the circumstances. With its sophisticated authentication and security features, the Perle Console Server is one excellent choice. The Console Server will complement in-band management tools with a remote access path, even when the network is unavailable.
Challenge: Copper-based Ethernet connections are limited to a data transmission distance of only 100 meters.
Solution: Installation of some multimode fiber and Perle Ethernet to Fiber Media Converters.
Results: Extension of the Ethernet network and improved network speed without any costly replacement of network infrastructure.
Challenge: Major Telco needs to remotely monitor and manage remote networks at thousands of Avis Budget’s retail outlets to stay within stringent SLA agreement.
Solution: Installation of Perle IOLAN SDSM Console Servers at each Avis Budget outlet for frontline network assessment, diagnosis and management.
Results: Minimal network downtime and peace of mind for Avis Budget. Reliable network access for the Telco provider with reduced truck-rolls and penalties for downtime.
Challenge: Remote access and management of LDU’s for phone line testing in telephone exchanges during X.25 upgrade to IP without complete replacement of existing equipment
Solution: Secure and Reliable access and Management of LDU’s in hundreds of remote telephone exchanges from Headquarters.
Benefit: Faster and cheaper residential phone line support.
Challenge: Remote access and management of 60 Sun Servers through the company network.
Solution: Provide the maintenance team secure SSH access to the Sun Servers via Perle Console Server.
Benefit: Guaranteed service uptime at the operations level.
Challenge: Resolve network and server downtime issues affecting customer service.
Solution: Provide network managers a secure and reliable solution to remotely maintain and monitor upto 24 servers and other devices via Perle Console Servers.
Benefit: A reduction in after-hours trips to the office to reboot servers and a reduction in server down-time.
Challenge: Improve the quality of service and management of its disparate base of servers as well as reduce maintenance and travel requirements
Solution: Install a Perle Console Server in each server rack to give administrators controlled access to assigned servers, regardless of the operating system or network status
Benefit: France Telecom can now remotely administer and maintain its entire base of geographically distributed servers and assure maximum availability
Challenge: How to connect three centralized systems to 44 telephone switches and allow 200+ users to log in and use the systems.
Solution: Provided 156 serial connections per server using Perle Serial Cards.
Benefit: High performance allowed Maercury's sytems to be able to cope with a very high volume of traffic.
Challenge: Remote administration and management of Servers and Switches held in a billing servers located throughout the world.
Solution: Utilize a Perle IOLAN Console Server for direct COM port access to the devices.
Benefit: Maintenance and the upload of new software updates and configuration amendments can be accomplished remotely.
Challenge: Upgrade to a new server while maintaining use of existing hardware and software applications
Solution: Connect existing serial based pollable storage units and system access terminals to the new servers via Perle's IOLAN SDS2
Benefits: Call centers and contact centers reduced their overall upgrade costs by leveraging existing infrastructure
Challenge: How to allow multiple PCs to dial out on 24 lines simultaneously in order to increase dial-out capacity
Solution:Perle’s IOLAN STS24 with True Port allows for the sharing of resources thereby eliminating the physical limitations of the modems and gaining more efficient use of their hardware
Benefits: Now, users can open any number (up to 24) of COM ports concurrently to dial out. Productivity has increased, phone line costs are down and bothersome cables have been eliminated.